Privacy Policy

1. Scope and Application

This Privacy Policy applies to all personal information collected, processed, and stored by f9ph ("the Operator," "We," "Us," or "Our") in connection with your use of the f9ph online casino and sports betting platform accessible at f9ph.cam (the "Platform"). It applies to all registered players, prospective players, visitors to the Platform, and any individual whose personal data is processed by f9ph in the course of delivering its services.

This Policy should be read alongside our Terms and Conditions and any other supplementary terms or policies published on the Platform. By registering an account, accessing the Platform, or submitting personal information to f9ph, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

f9ph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, the National Privacy Commission (NPC) issuances, and PAGCOR's data governance requirements for licensed online gaming operators.

2. Personal Data We Collect

f9ph collects the minimum personal data necessary to deliver a secure, compliant, and functional gaming service. The categories of personal data we collect include the following:

2.1 Identity and Contact Information

• Full legal name as it appears on government-issued identification;
• Date of birth (required to verify 21+ age eligibility);
• Residential address, including barangay, city or municipality, province, and postal code;
• Mobile phone number (Philippine mobile number format);
• Email address;
• Gender (optional, collected for promotional personalization purposes only).

2.2 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued identification documents (e.g., Philippine Passport, Driver's License, PhilSys National ID, UMID, SSS ID, Voter's ID);
• Proof of address documents dated within the last three months (e.g., utility bill, bank statement, barangay certificate);
• Proof of payment method ownership (e.g., screenshot of registered GCash or PayMaya account, bank account details);
• Selfie or live photo for liveness verification where required.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• GCash account reference numbers and PayMaya account references;
• Bank account details (account name and number) for bank transfer withdrawals;
• Bonus claim and wagering activity records.

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss outcomes, and session durations;
• Sports betting slip records and settlement history;
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests);
• In-game chat logs in bingo and live dealer game rooms.

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Platform access logs, including login timestamps and session activity;
• Cookies and similar tracking technology data (see Section 8).

2.6 Communications Data

• Customer support chat transcripts and email correspondence;
• Feedback, complaints, and dispute records submitted through any channel;
• Survey responses and promotional communication preferences.

3. How We Collect Personal Data

f9ph collects personal data through the following means:

Collection Method	Description
Direct Submission	Information you provide when registering an account, completing KYC verification, submitting a withdrawal request, contacting support, or completing any form on the Platform.
Automated Collection	Technical data collected automatically when you access the Platform, including IP address, device information, browser type, and session logs collected via server logs and cookies.
Payment Providers	Transaction confirmation data received from GCash, PayMaya, and banking partners when you make a deposit or withdrawal. f9ph does not store full card or banking credentials.
Identity Verification Services	Results of automated identity document verification and liveness checks performed by our third-party KYC service provider.
Game Providers	Game round results, session data, and RNG outcome logs transmitted by third-party game software providers integrated into the Platform.

4. Purpose and Legal Basis for Processing

f9ph processes personal data only for specific, legitimate purposes and only where we have a valid legal basis to do so under the Data Privacy Act of 2012. The following table describes the primary purposes for which we process personal data and the corresponding legal basis:

Purpose	Legal Basis
Account registration and management	Contractual necessity (performance of the player account agreement)
Identity verification (KYC) and age verification (21+)	Legal obligation (PAGCOR licensing requirement and AML regulations)
Processing deposits and withdrawals	Contractual necessity
Anti-money laundering (AML) monitoring and fraud prevention	Legal obligation and legitimate interests
Delivering gaming services and maintaining game integrity	Contractual necessity
Customer support and dispute resolution	Contractual necessity and legitimate interests
Responsible gaming monitoring and player protection	Legal obligation and legitimate interests
Regulatory reporting to PAGCOR	Legal obligation
Platform analytics and service improvement	Legitimate interests
Sending promotional communications (opted-in players only)	Consent

5. Data Sharing and Disclosure

f9ph does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data may be shared with the following categories of third parties only to the extent strictly necessary and proportionate to the purposes identified in Section 4:

5.1 Regulatory and Law Enforcement Authorities

f9ph is legally obligated to share certain player data with PAGCOR and other competent Philippine government authorities, including the Anti-Money Laundering Council (AMLC) and the National Privacy Commission, when required by law, regulation, court order, or official government request. Such disclosures are made only to the extent required and in compliance with applicable legal procedures.

5.2 Service Providers and Data Processors

f9ph engages carefully selected third-party service providers who process personal data on our behalf under written data processing agreements that require them to implement appropriate security measures and process data only in accordance with our instructions. These service providers include:

• Payment processing providers (GCash, PayMaya, bank transfer partners);
• Identity verification and KYC service providers;
• Game software providers who process game session data;
• Cloud infrastructure and hosting providers;
• Customer support platform providers;
• Fraud detection and cybersecurity service providers.

5.3 Business Transfers

In the event that f9ph undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by f9ph may be transferred to the successor entity as part of such a transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

6. Data Retention

f9ph retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, and to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with f9ph, and for a minimum of five (5) years following account closure, as required by PAGCOR AML regulations and Philippine record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the most recent interaction.
• Marketing communication preferences: Retained until you withdraw consent or close your account.
• Technical logs and access records: Retained for twelve (12) months unless required for an ongoing security investigation.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in a manner that makes it impossible to re-identify you from the remaining data.

7. Security Measures

f9ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security: All data transmitted between your device and f9ph's servers is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Data-at-rest encryption: Personal data stored in f9ph's databases is encrypted at rest using AES-256 encryption.
• Access controls: Role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their specific job function.
• Two-factor authentication: Player accounts support and encourage the use of two-factor authentication (2FA) to prevent unauthorized access.
• Intrusion detection: f9ph employs automated intrusion detection systems, web application firewalls, and 24/7 security monitoring to detect and respond to threats in real time.
• Regular security audits: f9ph's platform and data infrastructure undergo regular penetration testing and security audits by qualified independent cybersecurity professionals.
• Staff training: All f9ph staff with access to personal data receive regular data privacy and security training.

Notwithstanding these measures, no method of data transmission or storage can be guaranteed to be completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, f9ph will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected individuals without undue delay.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit, such as your preferred language and login status, making the site easier to use and enabling the website operator to understand how the site is being used.

8.2 Types of Cookies Used by f9ph

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Required to operate the Platform, maintain your login session, and process transactions securely. Without these cookies, the Platform cannot function.	No
Functional	Remember your preferences such as language settings, game display preferences, and responsible gaming tool settings.	Yes (may affect experience)
Analytics	Collect anonymized data about how players interact with the Platform to help us identify issues, improve usability, and optimize game performance.	Yes
Security	Used for fraud detection, bot prevention, and account security monitoring. These are strictly necessary for platform security.	No

You can control and manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by f9ph:

• Right to be Informed: The right to be informed whether f9ph processes your personal data and to receive information about the nature, extent, and purpose of such processing — which is fulfilled by this Privacy Policy.
• Right to Access: The right to request a copy of the personal data f9ph holds about you, together with information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. For account information, you may update many details directly through your account profile page.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations described in Section 6.
• Right to Object: The right to object to the processing of your personal data where that processing is based on legitimate interests, including objecting to direct marketing communications.
• Right to Data Portability: The right to receive a copy of personal data you provided to f9ph in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact f9ph through the 24/7 customer support chat within your account dashboard, or by writing to the support email address displayed in the footer of this page. We will respond to your request within thirty (30) calendar days. In complex cases, we may extend this period by a further thirty (30) days, with notice to you. Identity verification may be required before we can process your request.

10. Children's Privacy and the 21+ Requirement

The f9ph Platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR gaming regulations applicable in the Philippines. f9ph does not knowingly collect personal data from individuals under 21 years of age. The Platform implements age verification measures during account registration and KYC processes to enforce this requirement.

If f9ph discovers that personal data has been collected from an individual who is under 21 years of age, the account will be immediately suspended, all associated funds will be returned (net of any bonuses or winnings), and the personal data of the underage individual will be deleted from our systems as promptly as possible, subject only to any retention obligations required by law.

If you are a parent or guardian and believe that your child has registered an account with f9ph, please contact our support team immediately through the live chat or email address shown in the footer so we can take prompt action.

11. Changes to This Privacy Policy

f9ph reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory requirements, or Platform features. Any material changes will be communicated to registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect, except where a shorter timeframe is required by law.

The "Last Updated" date at the top of this policy will reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you must close your account and cease use of the Platform before the effective date.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by f9ph, please contact our support team through the live chat facility available in your account dashboard. Our Filipino support team is available 24 hours a day, 7 days a week and will be happy to assist you.

You may also reach us in writing at the support email address displayed in the footer section of this page. Please include your registered account username or email address and a clear description of your query or request to help us respond efficiently.

If you believe your data privacy rights have been violated and our support team has been unable to resolve your concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) through the official government channels.